Support
Frequently Asked Questions
Answers to common questions about how Index AI works, what the platform provides, and how to get the most out of it. If you need more detail, our team is reachable through the contact channels in the footer.
What exactly does Index AI do?
Index AI aggregates market data and applies predictive models to surface patterns across a range of instruments. The dashboard presents this analysis in a structured, readable format so you can review signals, historical context, and coverage details in one place.
Is Index AI a financial advisor or brokerage?
No. Index AI is an informational and analytical tool. It does not provide personalized financial advice, execute trades, or hold client funds. Any decisions made using data from the platform remain the sole responsibility of the user.
What markets and instruments are covered?
Coverage spans multiple asset classes and is outlined in detail on our Advantages and Features pages, including the data table listing supported markets and update frequency. Coverage may be expanded over time as new data sources are integrated.
How current is the data shown on the dashboard?
Data refresh intervals vary by instrument and source. Where a market supports higher-frequency updates, the dashboard reflects that; for slower-moving datasets, updates occur on a schedule appropriate to that market. Specific refresh cadence is noted alongside each dataset.
Do I need trading experience to use the platform?
The dashboard is built to be readable for users with varying levels of experience, but interpreting market data still benefits from a working understanding of the instruments you're reviewing. We recommend pairing the platform's output with your own research and, where appropriate, professional guidance.
Can the predictive signals guarantee profitable outcomes?
No analytical tool can guarantee future performance. Markets are inherently uncertain, and predictive output should be treated as one input among many. Trading and investing carry a real risk of loss, and past patterns do not assure future results.
How is the risk management approach structured?
The platform emphasizes transparency around signal confidence and historical context rather than prescribing specific position sizing or stop levels. Users are expected to apply their own risk parameters based on their individual circumstances and risk tolerance.
Where does the underlying market data come from?
We rely on a combination of established market data providers and public sources, described in more detail on our Why Choose Us page. We aim to be clear about sourcing so users can evaluate the reliability of what they're viewing.
Is there a free trial or a way to explore the dashboard first?
Yes. You can explore the dashboard directly through the "Explore the Dashboard" link in the navigation to get a firsthand look at the layout, coverage, and analytical output before making any commitment.
Is Index AI available outside Canada?
Our primary focus is serving users in Canada, as noted throughout the site. Availability outside this region may vary, and users should confirm that use of the platform complies with regulations applicable in their own jurisdiction.
How do I get help if I have a question not covered here?
You can reach out through the contact details listed in the footer. We're happy to clarify how a specific feature works or point you toward the relevant section of the site.
Will pricing or plan details be shown before I commit to anything?
Any pricing or plan structure is presented clearly before you're asked to commit. We aim to avoid hidden terms, and you're encouraged to review the Terms of Service for full details on how the service is provided.